At Fine Art Printing Long Island, we are committed to delivering high-quality products and ensuring the satisfaction of our customers. While we strive to provide an exceptional experience, please take note of the following aspects as they are not within our responsibility:
1. Customer Errors:
We cannot be held accountable for any spelling, punctuation, or grammatical errors made by the customer during the order placement. We strongly advise reviewing your order carefully before finalizing it to ensure accuracy.
2. Selection Errors:
It is the customer’s responsibility to select the appropriate options, such as materials, quantities, paper types, or cropping, during the order process. We recommend double-checking your order details to ensure they align with your preferences. Any errors in the selected options are the customer’s responsibility.
3. Non-Transit Related Damage:
Fine Art Printing Long Island is not liable for any damage sustained by your print that is unrelated to transit. This includes any damage caused by mishandling, dropping, or accidents after the print has been delivered. We urge customers to handle their prints with care upon receipt.
4. Color Matching:
While our team of experts strives to achieve accurate color reproduction, exact color matching to what you see on your screen may vary due to differences in monitors and color profiles. We provide ICC color profiles upon request, but for customers who require precise color matching, we recommend ordering a small paper proof beforehand. Please note that proofs of acrylic products are available to visualize the appearance of your image behind the acrylic (excluding backing and hanging material).
Returns Process (Contact Us First)
At Fine Art Printing Long Island, we rarely ask customers to return products. In the majority of cases (99%), when an issue arises, we prefer to redo the order rather than offering a refund. However, we do require digital pictures that clearly display the issue to assess the problem effectively. In the exceptional cases (1%) where a customer requests a refund, we will determine whether the product needs to be returned or if a refund can be issued without returning the item. Our primary focus is to ensure our customers’ satisfaction and address any concerns promptly, with minimal hurdles or inconvenience.
To initiate a return or discuss any issues, please contact us via email or live chat within 14 days of receiving your order. In the case of shipping damage or receiving the wrong image, please include photos of the shipping box and detailed shots of the damage or incorrect item in your email, along with your order number. We will work with you to resolve the matter, but refunds or merchandise credit will not be issued.
Warehouses and 3rd Party Receivers:
All work must be checked and approved upon arrival if you ship artwork to a warehouse or 3rd party receiver, including art installers, framers, storage, or onsite contractors. Ownership of the work transfers once checked in at the warehouse, and it is no longer the responsibility of Fine Art Printing Long Island.
100% Quality Guarantee:
At Fine Art Printing Long Island, we stand behind the quality of our products. We strive to deliver artwork that meets the highest standards. If you encounter any quality-related issues with your print, please contact us within 14 days of receiving your order, providing images that clearly depict the concern. We will address the matter promptly and work towards a satisfactory resolution.